Identify the vehicle
Collect the vehicle reference, reported issue and requested service. Keep the customer’s description separate from a technician’s diagnosis.
AI service frontdeskAUTOMOTIVE SERVICE / OPERATING CONTEXT
Keep the customer, vehicle and job card connected.
A garage conversation moves from a reported problem to an inspection, an estimate and work on a specific vehicle. Skillies can build the coordination around that journey so service advisers, technicians and customers are working from the same recorded scope.
Discuss your workflow01 / THE WORKFLOW
Connect the steps.
Keep the context.
Arrange the intake
Use the workshop’s actual booking process for the visit. Prepare the adviser with the complaint, relevant history and agreed inspection or service terms.
Sana · service adviserBuild the job card
Record check-in and technician findings through the workshop process. Keep inspection notes, required work and customer questions with the vehicle.
Workshop teamSend the estimate
Compose the defined parts and labour scope from recorded findings and configured rates. Track customer authorization separately from sending the estimate.
Estimate workflowCoordinate the work
Assign the technician and surface parts or approval dependencies. Send progress information supported by the job card and confirmed supplier updates.
Workshop controllerComplete the handover
Use the recorded quality check and completion state for collection messages. Link the invoice, service notes and agreed future reminder to the vehicle.
Sana · service adviser02 / CONNECTED SYSTEMS
Built around your existing tools.
Workshop or job-card system
Connect the agreed vehicle, inspection, authorized-work and completion states to the customer conversation.
Workshop schedule
Use real intake capacity and assignment states rather than treating a requested service date as a confirmed workshop slot.
Parts records
Read supported price, availability or procurement updates from the garage’s chosen source and retain confirmation dependencies.
Invoices & payments
Link the accepted estimate and final invoice to verified payment events and the correct customer and vehicle.
03 / OPERATIONAL VISIBILITY
Make the open
questions visible.
- Vehicles waiting for inspection, authorization or a technician
- Jobs delayed by parts and the latest confirmed procurement update
- Customers awaiting a promised estimate or collection update
- Repeat complaints and unresolved concerns linked to earlier work
Know what to expect.
Can the AI diagnose a vehicle fault?+
It can capture symptoms and organize the conversation. Inspection, diagnosis, safety checks and repair recommendations come from the qualified workshop team and its recorded findings.
Can it quote additional repairs automatically?+
A configured workflow can compose an itemized estimate from technician findings, parts information and labour rules. Sending the estimate is separate from the customer authorizing the repair.
Will it promise when the vehicle will be ready?+
It can communicate the workshop’s confirmed update and clearly label an estimate. Parts availability, inspection findings and actual job progress must support the message; the model should not invent a completion time.
Start with your operating reality.
Scope the workflow, the access and the measures of success together.