Identify the enquiry
Separate service enquiries, collaboration briefs and audience questions. Understand the person’s goal before suggesting an offer.
AI frontdeskCREATORS & COACHES / OPERATING CONTEXT
Turn audience interest into a service you can actually run.
A follower asking about a session needs a different journey from a brand requesting a collaboration. Skillies can build both around your offers, availability and team, with natural conversations and a customer record that continues after the booking.
Discuss your workflow01 / THE WORKFLOW
Connect the steps.
Keep the context.
Match the offer
Explain the relevant session or package, preparation and configured price. Build a scoped quote when the request combines defined services.
Offer workflowConfirm the session
Use the actual calendar and required payment state to confirm a slot. Keep requested times distinct from a confirmed booking.
Booking workflowPrepare the creator
Collect the agreed portfolio, questions or brief through the appropriate process, then give the creator a concise preparation view.
Arun · operationsConnect the follow-through
Attach available verified session notes, promised resources and follow-up actions to the same person and the purchased offer.
Creator or coachRespect the relationship
Check on the delivered service and resolve open issues. Offer a relevant next step only when it fits the person’s goal and preferences.
Arun · operations02 / CONNECTED SYSTEMS
Built around your existing tools.
WhatsApp entry point
Bring supported voice and text enquiries from your public contact route into the appropriate service or collaboration workflow.
Scheduling tool
Read configured availability and confirmed appointments; return reschedule or cancellation states to the customer record.
Payment & package records
Connect verified purchases and session usage to the selected offer without inferring payment from a customer message.
Session workspace
Link preparation files, available verified meeting notes and approved follow-up resources to the correct booking.
03 / OPERATIONAL VISIBILITY
Make the open
questions visible.
- Upcoming sessions with preparation still missing
- Collaboration briefs that need a commercial response
- Promised resources and follow-ups awaiting delivery
- Customer feedback and outstanding package questions
Know what to expect.
Can it sound like the creator?+
An authorized own-voice setup can be scoped for supported generated replies. The speaker supplies permission and suitable recordings, then reviews tone and pronunciation. A generated message should not imply that the creator personally recorded it.
Can service enquiries and brand collaborations share one inbox?+
Yes. They can share an entry point while following different questions, commercial rules and team responsibilities. A collaboration brief should not be treated as a coaching booking.
Will it answer every social media channel?+
The starting workflow can use WhatsApp. Other channels require their own confirmed access and integration scope; a link from a social profile does not by itself provide access to that platform’s inbox.
Start with your operating reality.
Scope the workflow, the access and the measures of success together.