Understand the stay
Collect dates, guest count, room needs and the preferences that matter. Keep requests such as adjacent rooms visibly subject to confirmation.
AI guest frontdeskHOSPITALITY / OPERATING CONTEXT
One guest journey, across every shift.
The room enquiry, reservation details and housekeeping request all belong to the same stay. Skillies can build a connected guest frontdesk that uses your current room information and routes operational requests to the team responsible for completing them.
Discuss your workflow01 / THE WORKFLOW
Connect the steps.
Keep the context.
Check the room offer
Use the agreed reservation source for current availability and rate conditions. Explain inclusions, cancellation terms and any information still needing confirmation.
Reservation workflowConfirm the reservation
Return the actual booking reference and required payment state. A suggested room or a payment enquiry must not become a confirmed stay.
Reservations teamPrepare the arrival
Carry the confirmed dates, arrival information and guest requests into the front-office view; follow the property’s separate check-in document process.
Joel · front officeRoute guest requests
Assign a linen, housekeeping or maintenance request to the right team, with the correct room context and a recorded completion state.
Guest operationsClose the stay
Use the property’s checkout and billing process, resolve remaining concerns and retain agreed preferences for a future direct enquiry.
Joel · front office02 / CONNECTED SYSTEMS
Built around your existing tools.
Reservation or property system
Use the agreed read and write capabilities for availability, reservation references and confirmed stay states.
Front-office workspace
Share relevant arrival notes, room-request status and open guest issues with the staff handling the shift.
Housekeeping & maintenance
Create supported tasks and return actual acknowledgements and completion states to the guest-service record.
Payment & billing records
Use confirmed deposit and bill states from the property’s payment process while keeping room charges in their authoritative system.
03 / OPERATIONAL VISIBILITY
Make the open
questions visible.
- Stay enquiries waiting for a room or rate confirmation
- Arrivals with unconfirmed requests that need front-office attention
- Open housekeeping and maintenance tasks across the current shift
- Guest complaints, promised resolutions and outstanding billing questions
Know what to expect.
Will the system know which rooms are available right now?+
Only when the agreed reservation source can provide current availability through the scoped connection. Otherwise it can collect the request and obtain confirmation from reservations without inventing available rooms.
Can it guarantee adjacent rooms or early check-in?+
It can capture the preference and explain your policy. A room allocation, upgrade or early check-in is confirmed only by the property’s authorized process and actual operating conditions.
Can it coordinate housekeeping as well as answer guests?+
That can be included in the scope. A request can become a task with the appropriate room context and responsible team, and a guest update can follow the actual recorded completion state.
Start with your operating reality.
Scope the workflow, the access and the measures of success together.